Grants Pass RV and Auto Repair

5

Everything was done on time. Personnel were courteous and extremely helpful.

4

Although your business is courteous and friendly and widely recommended by the RV world for your outstanding service, I was disappointed that upon being reminded the day before of my appointment for my oil change that it was two hours before my coach was taken to the shop to be worked on even though Joshua knew I was going to wait. After giving complete details about my coach when I made my appointment (two weeks earlier) the service dept did not have my oil filter causing another two hour delay. All told over 5 hours of wondering what was happening. Had I known to expect this I would have made arrangements.

5

The service and personal were outstanding, friendly and competent. They did everything they could to get us back on the road in a short time. . Thanks so much for their dedication, I really appreciated all they did for me.

5

Having heard many positive comments from other coach owners, I decided to make the trip to Grants Pass with my 2002 Country Coach Affinity to determine if some of the steering freeplay could be eliminated. I had already installed Road King shocks and were very pleased with the ride quality but the free play in the steering wheel required constant correction on all but perfectly flat smooth roads. Henderson's road performance assessment and inspections confirmed what I had been experiencing, and they found significant wear in the drag link ends, as well as in the steering gear itself. The drag link ends were replaced, and a Safe-T-Plus steering centering unit were installed, then a front end alignment was completed. I did not have the time to allow them to remove, rebuild and re-install the steering gear, so that will wait until a future trip. The work that was done has made a significant improvement in the way my coach handles, and I'm confident that getting rid of the play in the steering gear will make another big improvement. Henderson's treated us as if we were a part of the family, and were very knowledgeable regarding motorcoach handling issues. Since I am a hands on type, I appreciated having the ability to interact with the service techs while they worked on my coach. I highly recommend that anyone who would like to improve the way an RV drives and handles pays them a visit!

5

We could not be more pleased with our experience at Henderson's. From the initial phone contacts to saying goodbye after completion of the work, everything was professional and friendly. We have already been recommending Henderson's and will continue to do so.

Thank you for choosing Henderson's. we know our customers have a choice. We are humbled to serve you!

- Henderson's Line-Up Brake & RV Inc.
5

Excellent service,

5

Can't say enough about this operation. First we did the ride along. Determined what was needed. They fixed it like a pro. Did the final ride along and all I can say is that I have NEVER driven a nicer motorhome. Great Job and a pleasure to do business with. Chassis builders like Ford should be talking to Henderson.

5

I thank you for our service it did seem to help the leak, as it isn't leaking anytmore. Also the kindness of everyone there.

4

The People are courteous, polite and willing to treat you like a friend.They KNOW their business, and are observant. They notice things the average RV owner may not, and are ready to explain the problem and how it can be fixed.Great people, Great business, and they will be my trailer specialists from now on, even though I DO live 140 miles away - one way!

5

I was very much surprised at the friendliness, competence, and professionalism of your staff. Talking with other rv'ers on the day I had service on my trailer brake system cemented in my mind your name, your reputation for honesty and technical capability. I have written into my log your location as the "Go-to" place for service on my RV....and will make recommendations to anyone I come across in my travels. Thank You...and....keep up the good work. Thanks for making this on-line survey a one page deal.

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