Grants Pass RV and Auto Repair

Steps of the Motorhome RPA (Road Performance Assessment)

Fill out RPA paperwork

1.The customer fills out some paper work to begin the RPA.

Completes a Pre-Inspection Form

2. The technician completes a Pre-Inspection Form with the Customer.

Records the problems and complaints

3. The technician records the problems and complaints about the coach on an extensive RPA Checklist Form.

Listening to the Customer

4. Listening to the Customer is very important in gathering information about the coach. The coach owner has valuable insights and information to share.

15 mile road test

5. The Technician drives the motorhome on a 15 mile road test to duplicate any symptoms and evaluate the coach.

Evaluate the motorcoach

6. Highway driving is one road condition used to evaluate the coach.

Determining quality of ride, handling and control

7. Curvy roads, ruts, uneven pavement, and sharp turns help point out the quality of ride, handling and control.

Check for balance in weight of the motorcoach

8. Customer & Technician weigh all four corners to check for balance in weight of the coach.

Review over 50 points of inspection

9. Over 50 plus points of inspection underneath the motorhome chassis are reviewed with the customer.

Customer decides what work is to be done

10. The customer is given the completed RPA form and an explanation of the problems and solutions needed to correct these conditions. The customer decides what work is to be done. The Technician then completes the requested repairs and/or steering and suspension enhancements.

Verify that all work has been done correctly

11. The Technician drives the coach on the RPA once again with the customer to verify that all work has been done correctly and is completely effective. Adjustments are made if necessary to assure the job is done right.

Customer then drives the motorcoach

12. The customer then drives the coach to experience the difference under the same road conditions, and verifies the work has been completed. There is nothing more convincing than feeling and hearing improvements over the same bumps, curves, ruts, and uneven pavement experienced in the original test drive.

Satisfied customers

13. A thorough RPA diagnosis, with solutions that solve identified problems, makes for satisfied customers!

To make an appointment for your own Road Performance Assessment, please Contact Us.

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