Eric was absolutely great, patient and kind to us "newbies" to the road, explaining what "could" and what "should" be done. Carol our service rep maintained constant contact (we stayed a few nights in a hotel) letting us know what was going on, and what to expect. She is a cheerful, delightful person! (as is Rhonda! Thanks for dog treats!). Everything was straight forward and I felt we were able to make the decisions without any pressure. Finally, I appreciated the first responder discount. There is a huge, warm difference in folks saying "thank you", and folks like these at Henderson’s actually showing it somehow, especially in these times! We will and have recommended your services to other RV'ers, especially those in our Newmar FB group! Marianne and Greg Peskay