Grants Pass RV and Auto Repair

5

This review is submitted for those considering a Henderson Line-up installation of the MorRyde Independent Suspension system on their fifth-wheel RV. I highly recommend it. As the only authorized installer outside of the MorRyde factory in Elkhart, IN, for those of us living in the West, Henderson's is a god send. The installation was exceptional, as the technicians, Eric and Neil, are true professionals, whose attention to detail and high personal standards made for, what I believe, is an install that surpasses what would be had at the factory. I could go on, but for those who are looking to haul with confidence and safety, the MorRyde IS with disc brakes, is worth the time, cost and effort and the best place to have it installed is at Henderson's Line-up.

5

Earlier this year I had Henderson's do some work on my 2017 Newmar Class A motorhome with a Ford F53 frame. The sway bars and Konni shocks they added at that time made a big difference in the motor homes ride. However I still felt like when driving the motorhome it was more a function of making constant steering corrections rather than just being able to drive the vehicle smoothly. I recently had Henderson's install their Prototype Radius Rod kit on this motorhome. First they did a pre test drive which I went along on so that we could have a baseline of how the motorhome steered before the installation. After the Prototype was installed we again drove the motorhome. I did part of the return drive and immediately noticed that on a long curve I was not constantly making steering wheel corrections while traveling through the curve; rather I was just holding the wheel and traveling through the line of the curve. And the constant steering corrections in the straight away portions of the road were reduced by about 80%. After leaving the shop and heading home on a 250 mile trip it became apparent that I now was driving with one hand instead of two and felt like I was finally in control of the steering and direction that the motorhome was going. I also noticed that steering felt more responsive and there was less sway in all of the turns. About half way home I received a call from Robert the owner of Henderson's to talk about how things were going with the new installation. This kind of attention to their work is why I am very pleased to recommend Henderson's. I would also recommend installation of the Radius Rod kit to any one that wanted a little bit more control of the steering than they have now.

5

I have a Gulf Stream Coach,Sun Voyager Diesel Pusher.At Henderson's the work done, (1) Road performance assessment. (2) Steering gear adjustment. (3) Break fluid exchange.(4) Pads,calipers,turn rotors-Front.(5) Pads,rotors,calipers-Rear. (6) Safe-T-Plus.(7) Motion control units.(8) Koni-Front&Rear. My wife and I are very pleased with the work done, and they were helpfull in every way. For example, before arriving to Henderson's, the guy pumping diesel in our Motor Home forgot to put our diesel cap on the tank. Service Advisor, Doug Arguello went out of his way to go back to the gas station 2x to get the diesel cap for us. Thank you Doug,you are more than just a pretty boy at the front desk.You have a good heart. When we pass through gusty winds and when trucks pass by, instead of swaying and going all over the road we are able to keep our Coach in our own lane. We don't even bottom out after hitting dips on the road. I have no hesitation coming back or recommending Henderson's to any one. Great work and Great Team,Job well done and Thank You. It was relaxing to drive back to California.

Thank you for taking the time to express how Henderson's team is doing. We have worked hard to provide excellent customer service, and we enjoyed reading "Doug, you are more than just a pretty boy at the front desk."

- Henderson's Line-Up Brake & RV Inc.
5

Excellent service, honest, great communication, friendly extremely helpful staff, speed of service absolutely amazing!!!!!

Thank you for your review we appreciate your comments and will continue to strive to provide excellent service to our customers.

- Henderson's Line-Up Brake & RV Inc.
5

Just to let you know our Motor Home now drives like it is suppose to. Thank you so much. Jerry and Joan Oergon coast

We are glad we could assist in making your driving experience safer and happier. Thank you Henderson's Line Up staff

- Henderson's Line-Up Brake & RV Inc.
5

Professional, clean facility, great customer service. I will recommend Henderson to all of my RV friends

We appreciate your comment and take pride in making ever visit to Henderson's relaxing and enjoyable. Henderson's Line Up Staff

- Henderson's Line-Up Brake & RV Inc.
5

These guys are FANTASTIC. This is the way service ought to be. First, they know what they are doing, they do it right the first time with no taking it back because something isn't quite right. Second, they tend to over-estimate, so when you are expecting a big bill, and it is half what was quoted you walk out with a huge smile very happy. My coach is 35 years old. They tightened the steering, adjusted the caster, and now it drives like a brand new Porsche. I couldn't be happier and highly recommend them.

Thank you for expressing the trust you have in our Service Advisors and Technicians. They work hard in their career fields and only want the best for our customers. Henderson's Line Up staff

- Henderson's Line-Up Brake & RV Inc.
5

We just spent 2 days at Henderson's RV. We made a great investment having our rig inspected and upgraded. Professional service from the entire staff, they made an honest evaluation of our vehicle and gave us a plan to make improvements that made our unit very comfortable to drive. We will be back for more either at Grant's Pass or with one of the service partners.

We enjoyed having you here for those 2 days, it really gives us a chance to get to know who you are as a person not just a customer. Thank you for trusting us with your investment and your home. Henderson's Line Up staff

- Henderson's Line-Up Brake & RV Inc.
5

Awesome team and products. They really are professional and stand behind their work. Proper tools and technology to get the needed work done including an awesome wheel alignment machine. Robert and his team are first rate and people come from all over to have this company work on their rigs. Motor homes and towables this is your place. They really do take care of their customers and have your back.

We appreciate the opportunity to provide our services to you. Thank you Henderson's Line Up Staff

- Henderson's Line-Up Brake & RV Inc.
5

Henderson's has to be about the best place around for professional work for suspension upgrades to your motorhome. The road test really points out what the issues are that need to be corrected. Henderson's then gives you a prioritized list of items that will correct the problems you are experiencing. Like a soup to nuts offering of which you can choose some or all to be be done. We went the full list on our coach and I could not be happier! We were also able to stay in our coach overnight, plugged into 30 amp service in front of their service bays which saved on hotel expenses and eating out. The waiting lounge is well appointed and comfortable. What I really liked was that the service staff gave full explanations of what was being done, kept you apprised of repair status start to finish. The owners, Robert and Barbara are wonderful people, and treat their customers with total respect. If something is not quite right, hey strive to make it right. I can't say enough good things about them and their staff. Oh, and the ride hoe - well, it was a pleasure! We took the same route back using rough, windy roads and I could not believe the difference the suspension upgrades made in the performance and comfort levels - no swaying, bouncing, wife having to hold onto the seat in curves, etc. We are both extremely pleased with the end result and highly recommend Henderson's for the quality of their work and the end result! We now feel that our Tiffin Open Road is safe to be on the road!

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