We were scheduled for an alignment, as we'd requested. Upon arrival, Matt performed an inspection after which he gave us the 'bad news'. It turned out we had arrived at Henderson's...just in time! Matt's inspection revealed that all four brakes on 'Rosie' were completely at their end. In fact it appears as though if we'd traveled much further we would have had brake failure! The right front brake was even beginning to seize. Just before arriving to Grants Pass, Ore. I was noticing some pulsing in the brakes, which had not been happening prior. This is maintenance that was not scheduled, nor expected. We had purchased 'Rosie' a year before and had her inspected...thoroughly by two different shops in our local area. The brakes being part of that inspection. To this point, we had put less than a 1000 miles on her since buying her, and after the inspections! Not a good reflection on our 'local' shops. The folks at Henderson's were fantastic! They immediately jumped into action and sourced out the replacement parts needed; involving new rear rotors, all four new calipers, pads, and some hoses. They assigned three techs to get 'Rosie' up and going again! In addition we opted to install the Safe-T-Plus steering stabilizer and new Koni shocks. The entire ordeal took two days to complete. However, The boys from Henderson's made it happen and did a wonderful job. They are the best! And, we'll be back for other items in from Henderson's in the future! In the aftermath, 'Rosie' is a much safer and sooo much more enjoyable RV to drive.
Woohoo!! Thank you Dawn for writing such a great 5 STAR review. It is always so nice to know when you do a good job for your customer. Yes Matt, is a great tech on our team. We are blessed to have him. I will be sure to let him know about your review. We look forward to see you again. Until then, we wish safer and Happier driving. God Bless!
- Henderson's Line-Up Brake & RV Inc.