Grants Pass RV and Auto Repair

4

The service was good and timely. I do have a complaint however. I was given a quote over the phone and drove 200m miles out of my way just to learn the quote was not accurate. I received an apology and that was that. Needless to say I will get any future quotes in writing and will advise any of my contacts to do the same.I think it was an honest mistake but it still cost me a lot of gas money to drive over..

5

RPA was a real plus. It gave us insight into the scope of issues and potential fixes. David was very through as he completed and again road tested the work to our satisfaction.

4

the only reason listed as above and not excellent was all the part were not there when I arrived so had to make a second stop. Staff very friendly and helpful no pressure to do this or that just lots of information.

5

The ROAD PERFORMANCE ASSESSMENT was the first thing I liked about Henderson's service, it provides you with a starting point to decide what you need done. Once that decision is made the service was completed in short order. Then another drive to confirm the difference the work made.

5

I was very happy with the service I received on my vehicle. I will certainly return for any future service/repairs needed.

5

About 20 years ago I took my Holiday Rambler to Henderson's because I felt it was a little wishy washy driving it on the highway especially on two lane roads that were somewhat curvy. When they completed the work recommended my coach drove exactly as they explained that it would. I was Sooooooooo Satisfied I have recommended them to anyone in conversations about RV driving problems.Just recently I purchased a 2004 33' Southwind. The first thing I did was to take it to Henderson's to have it checked out. It is a workhorse chassis and drove very well but I still wanted them to give me any recommendations that they felt would be beneficial. Additionally I had them change the oil, check the brake fluid for any abnormalities and replace a leaky exhaust manifold gasket. All work was done professionally with courtesy and respect for me as a customer. Friendly folks that know motorhomes completely from the inside out. Their ingenuity in their business is incredible in my opinion. They tackle any situation, figure out solutions " That Work" and get the job done. Well worth a drive of any distance to have Henderson's take care of any situations you may have with your coach!!

4

Had an oil change which was satisfactory, even though one of the fuel filters delayed us for several hours. Not Henderson's fault. Parts suppliers had none, then sent the wrong one. Staff are friendly and competent.

5

The experience was great. I had ordered the tires previously and the scheduled date I arrived. Did not get a Performance Assessment initially, But was given one when all the work was complete. Plan to stop next time I am in the area. I was told they do great work and they do.

5

Went to Hendersons to have my 1992 foretravel torsilatic suspension replaced. I brought my own parts, which were very hard to find, since they no longer make them. After taking things apart and getting to the suspension they found out that the parts I brought were the wrong ones. Robert then spent a lot of time trying to find the correct parts. At this time we think he found them and will be able to complete the repair shortly.While there I had them take the RV on their test ride. During the ride we reviewed some steering issues I was concerned about. At the end of the ride they went through several tests to determine what was causing the steering problems. They eliminated many possibilities and came up with a reasonably priced solution leaving me feeling good about the whole experience. The guys that worked on the RV were great to work with. They explained things and were very helpful.All in all it was a very good experience.

5

Couldn't ask for a better review than this........I took several of your cards to pass out to people I know and to those I have yet to meet.

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